The laser technician does an amazing job of educating you on what the laser is doing every step of the way. I always leave the office understanding what to expect and more knowledgeable about tattoo removal. They are always responsive and I have never had a problem with their quality of work. I am not scarring after treatments which is what I wanted to avoid in the beginning from poor laser removal. They also have tattoo cover up products available for purchase. I feel very comfortable and great about this business."